Terms & Conditions

1. Acceptance of Terms

By accessing and using the services provided by Achivu Africa Solutions ("we", "us", or "our"), you accept and agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our services.

2. Service Description

Achivu Africa Solutions provides:

• Platform subscription services
• Service-specific subscriptions (Managed IT, Web Development, etc.)
• Phone-based payment processing
• Professional services as outlined in individual service agreements

3. Subscription Terms

3.1 Billing & Payment

• Subscriptions are billed monthly unless otherwise specified
• Payment must be made from your registered phone number via M-Pesa or other supported mobile money services
• Prices are listed in Tanzanian Shillings (TZS)
• All fees are non-refundable except as required by law

3.2 Auto-Renewal

• Subscriptions automatically renew at the end of each billing period
• You will be notified 7 days before renewal
• You can cancel auto-renewal at any time from your dashboard
• Cancellation takes effect at the end of the current billing period

3.3 Activation

• Service activation occurs automatically upon payment verification
• Our smart matching system identifies payments with 90%+ confidence
• Manual verification may be required for payments below confidence threshold

4. User Responsibilities

You agree to:

• Provide accurate and complete information during registration
• Maintain the security of your account credentials
• Use registered phone numbers for all payments
• Notify us immediately of any unauthorized use of your account
• Comply with all applicable laws and regulations

5. Cancellation & Refunds

• You may cancel your subscription at any time
• Cancellation is effective at the end of the current billing period
• No refunds for partial months or unused time
• You retain access to paid services until the end of the billing period

6. Service Modifications

We reserve the right to modify, suspend, or discontinue any part of our services with or without notice. We will not be liable for any modification, suspension, or discontinuation of services.

7. Limitation of Liability

To the maximum extent permitted by law, Achivu Africa Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

8. Data Protection

Your use of our services is also governed by our Privacy Policy. Please review it to understand our data collection and processing practices.

9. Governing Law

These Terms & Conditions are governed by the laws of the United Republic of Tanzania. Any disputes shall be resolved in the courts of Tanzania.

10. Changes to Terms

We may update these Terms & Conditions from time to time. We will notify you of significant changes and may require you to re-accept updated terms. Continued use of our services after changes constitutes acceptance of the new terms.

11. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

• Email: work@achivu.com
• Phone: +255 755 123 456
• Address: Dar es Salaam, Tanzania